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Terms and Conditions of Contract

1. ACCEPTANCE AND AVAILABILITY

These terms regulate the legal relationship arising from the purchase process made by users through the Webpage www.campeoutdoors.es

Users expressly accept fully and without reservation these stipulations, in the version published by www.campeoutdoors.es at the time the user purchase the product in which he/she is interested. Therefore, the User agrees to read carefully the Terms and Conditions of Contract whenever to purchase any product, given that they could have been modified since the last access.

By accepting these General Conditions, the User declares:

  • a. That is a person with capacity to contract.
  • b. That have read and accept these general conditions of contract.

The User will always have access to contract conditions, which can be stored and / or reproduced on a durable medium.

2. NATURE OF THE CONTRACT

Through this contract www.campeoutdoors.es (CAMPE OUTDOORS, SL located in Villanueva de la Cañada-28691-Madrid and CIF B87536413) sells customer (any natural or legal person with whom www.campeoutdoors.es subscribe any contract of sale of its website) and the customer purchases to www.campeoutdoors.es the product specified on the order. The term "contract" is understood as the sales/purchase transaction that is implemented by this document. A "product" is understood as the purchased merchandise.

3. PRICE

The prices of our products are in euros and include Value Added Tax (21% VAT) corresponding to be paid by those customers who live in the EEC, but we deduct this amount from the total if the shipment is made in areas free of VAT. You just have to indicate it in the field "Comments" upon checkout.

If you live outside the EEC prices exclude VAT.

The applicable price shall be that appeared at the time the customer made the purchase. The prices shown in www.campeoutdoors.com may be revised and modified at any time if conditions require it.

We assume no responsibility for any typographical or arithmetic error that could be included in the webpage.

4. ACCEPTED PAYMENT METHODS

We have the following payment methods:

Credit Card, PayPal, Payment after receiving (Sequra. Only valid for SPAIN), Payment in installments (Sequra. Only valid for SPAIN) and bank transfer. 

  • Payment by credit card. Payment will be made through a secure payment gateway operated by Banco Sabadell. Campe Outdoors will not have in any case access to the data of your credit card and therefore never keep this information on its files.
  • Payment through PayPal.
  • Buy now, pay later. Simply pay your purchase until 7 days after shipment. Once the purchase is made, you will receive an email with a reminder about the payment, which can be done by deposit / bank transfer or credit card (+ 1 €). This service has a cost of 1.95 € and we offer in collaboration with Sequra Wordlwide, S.L. Option valid only for sales within Spain.
  • Payment in installments. You can pay in installments if your purchase exceeds € 100. Choose between pay in 3, 6 or 12 months with a single cost of € 3 per installment or 5 € if the order is over 50 €. The first payment is made by credit card, and future payments are automatically loaded on the same card. This service is offered in collaboration with Sequra Wordlwide, S.L. Option valid only for sales within Spain.
  • Bank transfer to the account of Banco Sabadell number: ES67 0081 5453 95 0001083509. You can make a bank transfer to our bank account for the total amount of the order specified in the order confirmation, once we receive the payment, we will proceed to ship the order. Please take into account that according to your bank, this process can take 1 to 3 working days.

To expedite the shipment of the order you can send to CAMPE OUTDOORS the receipt of the bank transfer and immediately checked the document we will be made the shipping.

On the bank transfer you must indicate the name of the person or entity to which the order will be billed and the order number assigned at the time of placing the order.

www.campeoutdoors.es does not have access to your bank data or stored them on its servers under any circumstances. For this reason, you must provide them again every time you make a new transaction on our website. This way you get double protection against abuse and fraud.

5. DELIVERY CONDITIONS AND COSTS

The delivery service is performed also with transport companies, which perform delivery between 1-5 days (depending on weight and destination) from the date of collection of the order in our store. The approximate delivery date will be announced when the order is made.

Tracking Your Order

Once the purchase is made, a confirmation indicating the order process was successful will be sent to the email provided by the customer. A delivery note will be included. The courier company will send an email with the tracking number of the shipping.

In the event that a delay occurs, we will notify you by email and we will send you the product as soon as it becomes available. If you order multiple products, they may arrive separately. 

All prices are specified on our website. Shipments within Spain (peninsula and Balearic Islands) have a flat rate of € 5.95. Shipments to Portugal, the Canary Islands, Ceuta and Melilla, have a flat rate of 8 € and shipments to the rest of the European Union have a flat rate of 9.95 €. Orders above € 100 have free shipment. You can always see the total of your order before you process it.

Other destinations, please contact us to info@campeoutdoors.com and we will be happy to manage your order so you can enjoy it.

Once the shipment has left our warehouse to be delivered, we cannot stop it. If a client wants to cancel an order after it has been sent, we will refund the money you paid for the products but not for transportation.

IMPORTANT TRANSPORTATION RESTRICTIONS: We are very sorry but we cannot deliver to addresses in military zones (A.P.O.) or PO, our carriers require a physical address for delivery along with a phone number.

You should not pay anything else to receive your product if you live in the EEC. The amount stated in your sales cart already includes transportation and taxes (except VAT exempt areas such as the Canary Islands, which may be subject to customs surcharges charged by the carrier in delivery). If you live outside the EEC, the local Chamber of Commerce can provide you more information. You just have to tell them that you want to import material from the European Economic Community.

You can consult import fees that you could pay in the country of delivery.

Tariffs and customs regulations vary in different countries and it is difficult to know their operation and costs accurately.

IMPORTANT: By law the original invoice must accompany the package for customs declaration. Under no circumstances we can we alter the total of your order to reflect a lower price.

The merchandise is insured for the damage suffered during transportation. It is essential to check the goods upon receipt and if there is any damage, you should mention in the delivery note of the carrier so the insurance to take charge of the damage. If at the time of receiving the goods, they cannot be checked, then you must state it in the delivery note "pending of review" in order to make a claim in case of damage or malfunction within 24 hours. If no claim has been made to the carrier, the insurance or CAMPE OUTDOORS will not be responsible of the damage in transportation.

Orders will be delivered to the address designated by the purchaser (home, work, etc. Never a PO Box), so CAMPE OUTDOORS will not be responsible if delivery cannot be made as a result of inaccurate or incomplete information or when delivery cannot be accomplished by the absence of the recipient.

6. CANCELLATIONS AND RETURNS

If you are not satisfied with your purchase, do not worry! You have 14 days to return any item, counting from the date of receipt, provided that the original packaging (including labels, warranty and instructions for use) is maintained and has not been used beyond mere product testing. Transportation costs will be paid by the customer.

Returns are accepted only if the products are returned in perfect condition and in their original packaging.

OUTDOORS CAMPE reserves the right to refuse any changes and / or return in the case that the requirements are not met.

To make a return please contact us on email info@campeoutdoors.com

The refund will be made within a maximum period of 14 days from receipt of the product in our stores, using the same payment method you used to place the order.

If the recipient of the goods and who made the payment order are not the same person, reimbursement of the amount will be made to who made the payment.

7. RIGHTS AND OBLIGATIONS OF THE PARTIES

a. Obligations of www.campeoutdoors.es:

www.campeoutdoors.es agrees to comply with the following contractual obligations:

Provide the service requested with maximum guarantees to the user in accordance with the contractual conditions, without failing in good faith.

Expressly inform the user of the existence of these conditions in advance at the beginning of the purchase procedure.

Inform the user about the specific characteristics of the services requested in a clear, precise and unambiguous way, such as price and applicable taxes.

Make available to the user an example of the text of the general conditions.

b. Obligations of the User

The user agrees to:

Comply with the provisions of these terms of the services provided by www.campeoutdoors.es, complete the registration forms before the start the purchase process with accurate and current information.

Provide the correct banking data requested by www.campeoutdoors.com, pay the price of the purchased products, independently that a claim is filed.

Rights of the User:

All information provided to customers will be binding for the user under the terms established by law.

Any user has the right to acquire products in the category and contracted legal requirements or with a quality directly proportional to the category of the establishment.

8. WARRANTY

In case of receiving a defective or damaged product, immediately contact us to proceed to correct the issue as soon as possible.

The merchandise is insured against damage suffered during transportation. It is essential to check the goods upon receipt and if there is any damage, you need to note it in the delivery note of carrier in order the insurance takes charge of the damage. If at the time of receiving the goods, you cannot review it, this must be stated in the delivery note as "pending of review" in order to make a claim in case of damage or malfunction within 24 hours. If you have not already made the claim, the carrier or the insurance or CAMPE OUTDOORS will not be responsible for the damages during transportation.

Accordance with current regulations (Royal Decree 1/2007 of 16 November, which approves the text of the General Law for the Protection of Consumers and Users and other complementary laws) all new products have two years of warranty and one year for used products, which can be seen in more detail in product labels. CAMPE OUTDOORS is responsible for ensuring the warranty of the products. The warranty of the products purchased will be your proof of purchase. The start of the warranty period begins with the date of delivery.

Defects or damage due to misuse or manipulation of material or wear caused by normal use of the same, are not included in the warranty.

The documentation of the warranty included by the manufacturers must be read by the buyer. The documents of the warranty may include or exclude coverage limitations on warranty of the product. Any incident or failure during the warranty period shall be indicated by email to info@campeoutdoors.com. All shipping costs for warranty should be paid by CAMPE OUTDOORS.

If the product is defective and is in the warranty period, you should send an email to info@campeoutdoors.com by informing the order number, invoice and indicating what defect was found. We will contact you by email to tell you a return number with which you can send the goods and make the subsequent tracking.

Once received the product, CAMPE OUTDOORS assess if the repair or replacement of the defective product is covered by the warranty offered by the manufacturer (the manufacturer or distributor can ask us for shipping defective products to its offices for study or valuation warranty). This situation may take time.

CAMPE OUTDOORS will be responsible for the shipping costs related to the repaired or replaced product. 

9. EFFECTIVE PERIOD OF THESE CONDITIONS

The period of validity of these conditions will be the time they are published on the website and will apply to services acquired at the time that these conditions were available.

In any case, www.campeoutdoors.com reserves the right to modify the conditions unilaterally, without this may affect the services contracted by users before the modification, except in those cases where the user has changed or modified the contracted service, in which case the conditions prevailing at the time of change and / or modification will be applicable.

10. NAVIGATION, ACCESS AND SECURITY

The access and navigation of this website implies acceptance and knowledge of legal warnings, conditions and terms of use contained therein. www.campeoutdoors.es makes every effort in order that navigation is performed in the best conditions and to avoid damages of any kind that may arise during the same.

This website has been designed to support the most popular browsers (explorer, chrome, Firefox, safari, opera).

www.campeoutdoors.es is not liable for damages of any kind that may occur to users from using other browsers or different versions of browsers for which the webpage was designed. Access to this website is done in an unsafe environment, so that information is transmitted in unencrypted form.

The access to this website may involve the use of cookies. Cookies are small amounts of information that are stored on the browser used by each user, in order the server remember certain information that only the server will read.

Cookies generally have a limited duration in time. No cookies on this web site allows contact with the user's phone number, your e-mail address or any other contact detail.

No cookies on this Website can extract information from the user's hard drive or steal personal information.

The only way, on this website, that private information of a user is part of the cookie is that the user personally give this information to the server. Users who do not wish to receive cookies or be informed can configure your browser accordingly.

www.campeoutdoors.es is not responsible and does not guarantee that access to this web site will be uninterrupted or error free. CAMPE OUTDOORS does not guarantee that the content or software accessed through this website is free from error or does not cause damage.

www.campeoutdoors.es will not be liable for losses or damages of any kind arising from access and use of the website, including but not limited to those caused to computer systems or those caused by the introduction of virus. www.campeoutdoors.es is not liable for any damages caused to users by misuse of this website.

11. INTELLECTUAL PROPERTY

All information contained in www.campeoutdoors.es, as well as graphic design and codes are protected by copyright and other protection rights stipulated by Law 21/2014 of 4 November by which the text of the Intellectual Property Act is modified, approved by Royal Legislative Decree 1/1996 of 12 April and Law 1/2000 of 7 January on Civil Procedure.

These rights belong exclusively to www.campeoutdoors.es, therefore any reproduction, distribution, transformation or public communication, as well as any transfer of all or part of the contents of this site, and in general of any object protected by intellectual property regulations is expressly excluded.

All content of the website and all content available through the provided services, including designs, text, graphics, images, video, information, applications, software, music, sound and other files, as well as the selection and arrangement of the ("Content ") are the exclusive property of www.campeoutdoors.es, with all rights reserved.

No part of the "Content" of the website may be modified, copied, distributed, framed, reproduced, republished, downloaded, extracted, displayed, published, transmitted or sold in any form or by any means, in whole or in part, without the prior written consent of CAMPE OUTDOORS, SL.

Whenever the user is entitled to use the webpage, www.campeoutdoors.es grants a limited license to access and use the website and the "Content" of the website and to download legitimately and only for personal, noncommercial use, content of the same, provided that all the warnings about copyright and intellectual property are kept intact. You cannot upload or publish "Content" of the website on any Internet, Intranet or Extranet website or integrate the information in databases or compilation. Any other use of the "content" of the website is strictly prohibited.

12. TRADEMARK

The mark displayed on this site is owned by www.campeoutdoors.es (CAMPE OUTDOORS, S.L.). The use of any element of the web protected under the industrial property law, without prior consent, is expressly prohibited.

Especially, you cannot use the brand, logos or any other distinctive sign belonging to www.campeoutdoors.es without the written consent of CAMPE OUTDOORS, S.L.

13. LEGAL ACTIONS

www.campeoutdoors.es reserves the right to take legal actions against users who violate or infringe the rights of intellectual property.

14. LAW AND JURISDICTION

The General Terms and Conditions set forth herein are subjected to Spanish law.

In case of dispute concerning the interpretation, execution or validity of these general conditions of sale, contracting parties submit themselves to the Courts of Aviles expressly waiving any other jurisdiction that may apply. The party who breaches the contract must assume the legal and extrajudicial expenses arising from the claim including attorney's fees, etc.

www.campeoutdoors.es is managed by the company:

CAMPE OUTDOORS, S.L., is located at Villanueva de la Cañada-28691-Madrid and is registered in the Commercial Registry of Madrid, Volume 34682, Folio 11, Entry 1, Page M-623834

15. SECURITY AND CONFIDENTIALITY

www.campeoutdoors.es complies with the provisions of the Organic Law 15/1999 of 13 December on Personal Data Protection, and the regulations on Information Society Services and Electronic Commerce, therefore it has taken the administrative and technical resources to ensure the security of personal data we collect.

At the moment customers place an order, their personal, residential data and those related to payment, are incorporated into our database, used solely to process the order and send information on offers and services that may be of interest to our customers. www.campeoutdoors.es ensures confidentiality of data provided by our customers, as personal data requested are always strictly necessary.

www.campeoutdoors.es will use personal data only as agreed above and not to transfer or sell to third parties under any circumstances. In any case the customers of CAMPE OUTDOORS, S.L. may exercise their rights of access, rectification, cancellation and opposition by email through digital certificate or other proof of identity or in writing (enclosing a copy of your ID) to:

CAMPE OUTDOORS, S.L.

Calle Halconeria 4-28691-Villanueva de la Cañada

28691-Madrid

 

In this sense, the user is informed and accepts the inclusion of his/her data in the automated files owned by CAMPE OUTDOORS, S.L. duly registered in the General Registry of Data Protection, and for automated processing of data, as result of the consultation, request or contracting of any service or any transaction or operation carried out, in order to access information and services provided by www.campeoutdoors.es through the webpage, and for the maintenance of the contractual relationship, as well as for sending offers or advertising and promotional communications of the company.

The user declares the information provided by him/her is true and correct, and undertakes to properly inform CAMPE OUTDOORS, S.L. changes that occur in the information. The user has the right to refuse the processing of any personal data that are not essential to the contract and for any purpose other than maintaining the contractual relationship.

The Privacy Policy of www.campeoutdoors.es guarantees the User the possibility of exercising his/her right of access, rectification, cancellation and opposition of her/his data through e-mail using digital certificate or other proof of identity or in writing (attaching a copy of your ID) to:

CAMPE OUTDOORS, S.L.

Calle Halconeria 4-28691-Villanueva de la Cañada

28691-Madrid

Also, in accordance with Law 34/2002 on Information Society Services and Electronic Commerce, www.campeoutdoors.es will send only offers or advertising and promotional communications to your email address or through other means of electronic communication, to those users who have given their express consent.

www.campeoutdoors.es informs the user that may unsubscribe from such communications by following the instructions located at the end of all our emails or by writing to the address mentioned above.

 


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